Return Merchandise Authorization (RMA)

The Return Merchandise Authorization (RMA) feature in Bagisto allows customers or guests to request returns, replacements, or cancellations for their orders within a defined time period. This structured process ensures efficient handling of after-sales support and improves customer satisfaction.

Admin Configuration

Before using the RMA feature, it must be configured from the Admin panel.

Configure RMA

Step 1: Navigate to Configure > Sales > RMA in the Admin panel.

Step 2: Configure other settings such as:

• Default Allowed Days
• Return Policy
• Allowed File Extension
• Allow New RMA for Cancelled Request
• Allow New RMA for Declined Request
• Allow Product Types for RMA

RMA Reasons

The Admin can define predefined reasons that customers can select when submitting an RMA request.

Step 1: Go to Sales > RMA > Reasons.

Step 2: Click Create Reason.

Step 3: Enter the reason title and select the Resolution Type (Return, Cancel).

Step 4: Click Save Reason.

RMA Rules

Rules define the policies for returns and exchanges, such as the maximum number of days allowed for a request.

Step 1: Go to Sales > RMA > Rules.

Step 2: Click Create Rule.

Step 3: Set the Resolutions Period for Exchange and Return.

Step 4: Define the rule's title, status, and description.

Step 5: Click Save Rule.

RMA Statuses

Statuses represent the different stages of an RMA request (e.g., Pending, Approved, Solved).

Step 1: Go to Sales > RMA > Statuses.

Step 2: Click Create Status.

Step 3: Enter the status title and choose a color for easy identification.

Step 4: Click Save Status.

RMA Management (Admin)

Admins can manage all RMA requests from a central dashboard.

Handling Requests

Step 1: Navigate to Sales > RMA > Requests.

Step 2: Click on an RMA request to view its details.

Step 3: The Admin can:

• Update the RMA Status.
• Communcate with the customer via messages.
• Add internal notes or attachments.
• View the items requested for return/exchange.

How Customers Create an RMA Request

Customers can initiate an RMA request from their account profile.

Step 1: Log in to the customer account and go to Profile > RMA.

Step 2: Click Create Return Request.

Step 3: Select the Order ID for which the return is requested.

Step 4: Select the items, specify the quantity, and choose a Reason and Resolution Type.

Step 5: Add any additional information or images if required.

Step 6: Click Submit.