EU Withdrawal

The EU Withdrawal feature in Bagisto helps store owners comply with Directive (EU) 2023/2673 (Article 11a CRD). It provides a simple and legally compliant way for customers and guests within the European Union to exercise their right to withdraw from a contract online.

Key Features

• Online Withdrawal Form: A dedicated page for customers and guests to submit withdrawal declarations.
• Admin Dashboard: Centralized management of withdrawal requests.
• Email Notifications: Durable-medium confirmation emails for both customers and admins.
• Rate Limiting: Security measures to prevent abuse while maintaining accessibility.

Admin Configuration

Enable EU Withdrawal

Step 1: Navigate to Configure > Sales > EU Withdrawal in the Admin panel.

Step 2: Toggle the Enabled switch to enable the feature for the desired channel.

Managing Withdrawals (Admin)

Admins can track and manage all withdrawal declarations from the Admin panel.

Step 1: Go to Sales > EU Withdrawals. Step 2: The dashboard provides a grid view of all submitted withdrawals, including:

• Order ID
• Customer Email
• Received Date
• Status
• Channel

Step 3: Click on a record to view the full declaration and the order details associated with it.

How Customers Withdraw from a Contract

Authenticated customers can withdraw directly from their order history.

Step 1: Log in to the customer account and navigate to Orders.

Step 2: Select the order from which you wish to withdraw.

Step 3: Click the Withdraw from Contract button.

Step 4: Fill out the withdrawal form (optional reason field) and click Submit.

Step 5: A confirmation email will be sent with the withdrawal details.

Guest Withdrawal (Public Lookup)

Guests can exercise their right of withdrawal without an account by using the public lookup form.

Step 1: Navigate to the Withdraw from Contract link (usually found in the footer or on the customer login page).

Step 2: Enter the Order ID and the Email Address used during checkout.

Step 3: Upon successful verification, the guest will be presented with the withdrawal form.

Step 4: Submit the declaration to receive a confirmation email.