RMA

These settings control return requests (RMA, return merchandise authorization): how long customers have to request a return, which product types can be returned, the return policy customers read, the files that can be attached, and whether a closed return can be reopened. How returns are requested and handled is described in Return Merchandise Authorization (RMA).

Set up returns

1. Go to Configure >> Sales >> RMA.
2. Set the options described below.
3. Click Save Configuration.

All settings are set per channel, and the return policy is also set per language.

Setting	What it does
Default allowed days	The number of days after an order is placed within which the customer can request a return, used when no RMA rule sets a different window. The default is 7.
Return Policy	The return policy customers read on the storefront before they submit a return request.
Allowed File Extension	The file types customers and admins can attach to a return request, such as product photos: JPG / JPEG, PNG and WEBP.
Allow Reopening Cancelled Returns	Yes lets a customer resubmit a return that was cancelled, and it moves back to Pending Review. No makes a cancelled return final.
Allow Reopening Declined Returns	Yes lets a customer resubmit a return that you declined, and it moves back to Pending Review. No makes a declined return final.
Allow Product Type For RMA	The product types that can be returned: Simple, Configurable, Bundle and Grouped. The return window is set when an order is placed, so a change here applies to new orders only.